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Consultation on changes to the Regulatory Framework

There have been significant changes to the sector, which has meant registered providers face different and greater risks than ever before. The Regulator needs to keep pace with these changes and ensure the Regulatory Framework allows it to gain the assurance that registered providers are managing these risks and not putting those social housing assets at undue risk.

In April last year, the social housing regulator published a discussion document to seek the views of stakeholders on the principles for amending the Regulatory Framework to ensure the protection of social housing assets. Following consideration of responses received, a statutory consultation is published on proposed changes to the framework. Stakeholders are invited to give their views to the Regulator on these changes and should respond by 19 August 2014 by email to The statutory consultation document can be found on our consultation page.

The HCA took responsibility for the regulation of social housing providers in England on 1 April 2012.

If you have a regulation enquiry please contact our Referrals & Regulatory Enquiries Team on 0300 1234 500 (option 2) or email

The scope of our regulatory activity applies to registered providers of social housing. As the Regulator we are responsible for maintaining the register of social housing providers, and for setting out the regulatory framework within which they must operate. The Regulatory Framework includes both the regulatory standards which providers must meet, and the way in which the Regulator carries out its functions.

The focus of our activity is on governance, financial viability and value for money as the basis for robust economic regulation; maintaining lender confidence and protecting taxpayers.

While we set consumer standards, the primary responsibility for resolving issues with these is between landlords and their tenants at a local level. We will only intervene in cases of serious detriment that have caused, or are likely to cause, harm.

Our regulatory responsibilities are discharged through a new independent Regulation Committee, and within the parameters of the new Regulatory Framework.

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