In the first instance contact your Local Investment Manager for support, advice and guidance. Then log all IMS issues and queries with the HCA Service Desk on 01908 353 604 or email@example.com or via Lync.
To ensure all calls are dealt with fairly and that we adhere to our current procedures, only calls that have been logged with the Service Desk will be dealt with.
Questions about data or policy should be first directed to your key contacts at the relevant HCA office.
When logging a call with the HCA Service Desk, please ensure you provide the following information so we can answer your call effectively and efficiently:
Please note: The Service Desk is open from 8am to 6pm, Monday to Friday, excluding Bank Holidays. The second-line IMS user support is open between 10am and 4pm, Monday to Friday, excluding Bank Holidays.
Full details on how to logon and use the system are provided in this guidance
The following guides for Providers cover the submission of bids in the Investment Management System:
The folllowing guide for Providers cover the claiming of grants in the Investment Management System:
IMS Workflow is a customisable feature which opens when you sign-in. It allows Providers and HCA staff to see information on approaching (and lapsed) scheme events relevant to them along with a list of potential actions for each event, which can then be accessed direct from the Workflow screen.
The Forward Allocation Pool facility has been introduced to enable providers and HCA regional investment teams to capture and track information in IMS on potential future schemes. Schemes entered via FAP can subsequently be transferred to become IMS Bids and can then be submitted as normal by the provider.