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Complaining about your landlord

The HCA as regulator does not have a statutory mandate to deal with individual complainants and cannot mediate in disputes between landlords and tenants. Nor does the Regulator have a role in the contractual relationship between a provider and its employees, and it cannot become involved in disputes between them or in any other contractual disputes.

Providers have principal responsibility for dealing with, and being accountable for, complaints about their service, and the Tenant Involvement and Empowerment standard requires that they have clear and effective mechanisms for responding to tenant complaints. A tenant with a complaint against their landlord should raise it with their landlord in the first instance and, should the complaint remain unresolved, consider contacting the relevant Ombudsman via the route(s) available at that time.

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