Housing providers participating in the National Affordable Housing Programme for 2008-11 can bid for funding through the Investment Management System (IMS).
Full details on connecting to the system are provided in the IMS Connectivity Guide - PDF (566KB).
Year End 2013-14 IMS working and closure arrangements
From 3rd March 2014 the opening hours of IMS will be extended from 8.00am until 8.00pm, 7 days a week. This is to allow the processing of schemes in the run up to Year End.
Note: there will be no changes to the current support arrangements and IMS will only be supported during office hours as per normal arrangements. The HCA Service Desk is open from 8:00 to 18:00, Monday to Friday, excluding Bank Holidays. The second-line IMS user support is open between 10:00 and 16:00, Monday to Friday, excluding Bank Holidays.
To allow completion of Year End activities the Agency’s Investment Management System (IMS) will be closing at 12:00 (noon) on 31st March 2014 to all external users and re-open on 8th April 2014 at 8:00.
Scheduled payments that have been approved by 31st March 2014 will be processed on that evening. Approved payments will continue to be paid against normal timescales whilst IMS is closed.
To ensure system issues aren’t missed during Year End please log IMS issues with the HCA Service Desk on 01908 353 604 or by sending an e-mail to email@example.com. Please ensure you contain all the required information in the email, with screenshots where appropriate, to help us deal with calls efficiently.
Any questions about the data being entered in IMS or policy should be first directed to your HCA Lead at the relevant Homes and Communities Agency area office.
Alternatively, if you are a Provider with an active programme within the London area please contact the GLA service desk on 0207 9834333 or by sending an email to TGServiceDesk@london.gov.uk.
The Redesign Programme
The redesign of the IMS screens used for processing for Mortgage Rescue schemes is to be delivered to users on 4th December.
This project follows the delivery of the Security revisions in January this year, and is part of an on-going programme of works with the aim of modernising the system to improve the user experience and make processing more efficient. This redesign work is alongside the on-going activities which continue to support the current system and develop it for use to support funded programmes.
The principles that underpin the redesign programme aim to maximise the benefits, both to the user and to the future maitainablity of the system, have been adhered to. These include:
We belive that we had adhered to these principles through out the MR project and have learnt a lot about both how to approah development and how to best engage with the users, which we will putinto practiice as we move forward.
One Provider who has been involved throughout the MR Project said:
“I feel the changes are making IMS much more user-friendly. The information required to be input is the same, providing familiarity to the user, but the way the data is entered is clearer. The best thing about the new system is the ability to amend information on previous screens without deleting everything – this will save a lot of time and frustration! Plus, when re-entering data you have had to delete, you tend to rush, and that is when mistakes are made.
As someone who uses IMS for more than Mortgage Rescue, I really appreciate the way the implementation team have thought from the outset how changes made to Mortgage Rescue will effect the other programmes. It has been good to look at IMS, which I have used practically every day for 12 years, with fresh eyes. “
These principles will continue to be followed as we continue to redesign the rest of the system.
The next area that will be subject to these revisions will be the other incentive scheme types, which include Help to Buy and Right to Acquire. This will be followed by the Development scheme types, including Affordable Rent and Affordable Home Ownership.
Current indicative timescales indicate that these will be ready for use in Spring 2014 and Autumn 2014 respectively.
We will be seeking to establish a small user group to assist with the redesign, primarily to agree the existing business processes, review the current data requirements and to review the redesigned screens.
Mortgage Rescue Project
The Mortgage Rescue redevelopment affects only the Schemes and Payment modules. The Bids and Allocation are unaffected and users will continue to process these in the same way. This update covers the processing of all Mortgage Rescue, both already approved, started and new schemes, covering:
The processing of the scheme remains much the same following the process, i.e. the inputting and submission of data by the Provider and the approval by the appropriate Funder.
The key differences are:
Any problems encountered when using the system should be logged with the HCA service desk on 01908 353604. The service desk is available from 8am to 6pm, Monday to Friday. The second-line IMS user support is available from 10am to 4pm, Monday to Friday, excluding Bank Holidays.
Please note that you will be automatically logged out from the IMS after 15 minutes of inactivity.
For general enquiries, advice and guidance on using the IMS please contact the investment officer at your HCA area office or read our IMS help page.
In order to access IMS, your organisation must first register to use the system. You can request a registration pack by calling 01908 353604.
If your organisation is already registered then please contact your security administrator to set you up on IMS. If you need to change your security administrator then please call 01908 353604 or alternatively you can download and complete the form below
This form is for Registered Providers of social housing (including former Registered Social Landlords) and Unregistered Bodies to add or update existing Security Administrators (NB – this does not include local authorities), local authorities who have been approved to bid for NAHP who wish add or update existing Security Administrators, and local authorities who want to have read only access.
NB: appropriate checks will be made to identify invalid applications.
The system is based on Citrix with a secure portal providing access. In order to connect to the system you will need to install the Citrix client on your computer, which can be downloaded and installed from the portal homepage.
This simple process will enable you to run HCA Online within minutes, as long as your computer complies with the system's prerequisites. Depending on your IT infrastructure and policies, you may need to ask your IT department to install the Citrix client and allow access. Full details on connecting to the system are provided in the IMS Connectivity Guide - PDF (566KB).