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Investment Management System


Housing providers participating in the National Affordable Housing Programme for 2008-11 can bid for funding through the Investment Management System (IMS).

Full details on connecting to the system are provided in the IMS Connectivity Guide - PDF (566KB).

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2015-18 Guidance

The Redesign Programme

This project is part of a continuing programme of works with the aim of modernising the system to improve the user experience and make processing more efficient. This redesign work is alongside the on-going activities which continue to support the current system and develop it for use to support funded programmes.

The principles that underpin the redesign programme aim to maximise the benefits, both to the user and to the future maitainablity of the system, have been adhered to.  These include:

  1. Adopt an approach to development which allows us to actively work with the end users of the system, particually those who use the area under development, so the end product is better suited  to their needs.
  2. A refresh of the IMS user interface to improve the consistency, provide simplification and improve usability, including functions such as spell check, better on screen error handling and clearer help messages.
  3. Resolution of key inadequacies with existing IMS including poor navigation, hard to find functions, lack of clear processes and inconsistency of operation.
  4. Design the system so it is is easy to support and develop the current and new porgrammes.

These principles will continue to be followed as we continue to redesign the rest of the system. 

User support

Any problems encountered when using the system should be logged with the HCA service desk on 01908 353604. The service desk is available from 8am to 6pm, Monday to Friday. The second-line IMS user support is available from 10am to 4pm, Monday to Friday, excluding Bank Holidays.

Please note that you will be automatically logged out from the IMS after 15 minutes of inactivity.

For general enquiries, advice and guidance on using the IMS please contact the investment officer at your HCA area office or read our IMS help page.


In order to access IMS, your organisation must first register to use the system. You can request a registration pack by calling 01908 353604.

If your organisation is already registered then please contact your security administrator to set you up on IMS. If you need to change your security administrator then please download and complete the form below and return it to

This form is for Registered Providers of social housing (including former Registered Social Landlords) and Unregistered Bodies to add or update existing Security Administrators (NB – this does not include local authorities), local authorities who have been approved to bid for NAHP who wish add or update existing Security Administrators, and local authorities who want to have read only access.

NB: appropriate checks will be made to identify invalid applications.

How does the system work?

The system is based on Citrix with a secure portal providing access. In order to connect to the system you will need to install the Citrix client on your computer, which can be downloaded and installed from the portal homepage.

This simple process will enable you to run HCA Online within minutes, as long as your computer complies with the system's prerequisites. Depending on your IT infrastructure and policies, you may need to ask your IT department to install the Citrix client and allow access. Full details on connecting to the system are provided in the IMS Connectivity Guide - PDF (566KB).

Read the terms of use

IMS has been thoroughly tested for use with the IE9 web browser. If you experience problems using an earlier version of Internet Explorer, we recommend that you upgrade to IE9. We are currently testing the application with later versions of Internet Explorer. Firefox, Chrome, Opera and Safari may also work with this application, but, given the frequency of updates to these browsers, we have limited scope for testing the application with new versions as they become available. The application has not been tested for use on mobile devices.

Add to which folder?
Add to which folder?

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