Housing providers participating in the National Affordable Housing Programme for 2008-11 can bid for funding through the Investment Management System (IMS).
Full details on connecting to the system are provided in the IMS Connectivity Guide - PDF (566KB).
Release of New Help to Buy Scheme Module
The Help to Buy Scheme redevelopment have focused on the Schemes and Payment modules. There have been some changes to the allocations module to reduce the processing burden but they remain with the old screen deign. The Bids module is unaffected and users will continue to create bids in the same way.
This update covers the processing of all, both already approved, started and new schemes, covering:
The processing of the scheme remains much the same following the process, i.e. the inputting and submission of data by the Provider and the approval by the appropriate Funder.
The key differences are:
Specifically for Help to Buy Agents
Providers who have been involved with the project said:
“Many thanks for the opportunity to test the system. We’ve found this really useful, and the new part of the system is a definite improvement..”
“All in all the process was much better and the new layout/design was brilliant”
“We love the look of the new screens, the navigation is so much easier. Great that we can amend without trashing back.”
Delay to Help to Buy Release
During the Help to Buy creation and testing a bug was found, although we have found a solution we are still testing the issue to ensure that we are not likely to encounter it again.
Whilst these investigations are taking place the previous version of Help to Buy will be available to you.
Please note the following adjustment in relation to this:
At claim stage you will need to Submission Schedule manually, this will include the fee. You should only Submission Schedule out a line if a scheme is ready to be processed. You are not expected to build forecasts within the Allocations system.
When the new version of Help to Buy is installed any Submission Scheduling that has not been linked will be rolled back and deleted.
It is anticipated to have the new version of Help to Buy released as soon as possible and further communications will be sent/provided to update you of when this will be.
Thank you for your co-operation at this time.
The Redesign Programme
The redesign of the IMS screens used for processing for Help to Buy schemes is to be delivered to users on 8th April, when IMS comes back into service after the Year End closure.
This project is part of a continuing programme of works with the aim of modernising the system to improve the user experience and make processing more efficient. This redesign work is alongside the on-going activities which continue to support the current system and develop it for use to support funded programmes.
The principles that underpin the redesign programme aim to maximise the benefits, both to the user and to the future maitainablity of the system, have been adhered to. These include:
These principles will continue to be followed as we continue to redesign the rest of the system.
The next area that will be subject to these revisions will be the other incentive scheme types, which include Right to Acquire. This will be followed by the Development scheme types, including Affordable Rent and Affordable Home Ownership.
Any problems encountered when using the system should be logged with the HCA service desk on 01908 353604. The service desk is available from 8am to 6pm, Monday to Friday. The second-line IMS user support is available from 10am to 4pm, Monday to Friday, excluding Bank Holidays.
Please note that you will be automatically logged out from the IMS after 15 minutes of inactivity.
For general enquiries, advice and guidance on using the IMS please contact the investment officer at your HCA area office or read our IMS help page.
In order to access IMS, your organisation must first register to use the system. You can request a registration pack by calling 01908 353604.
If your organisation is already registered then please contact your security administrator to set you up on IMS. If you need to change your security administrator then please call 01908 353604 or alternatively you can download and complete the form below
This form is for Registered Providers of social housing (including former Registered Social Landlords) and Unregistered Bodies to add or update existing Security Administrators (NB – this does not include local authorities), local authorities who have been approved to bid for NAHP who wish add or update existing Security Administrators, and local authorities who want to have read only access.
NB: appropriate checks will be made to identify invalid applications.
The system is based on Citrix with a secure portal providing access. In order to connect to the system you will need to install the Citrix client on your computer, which can be downloaded and installed from the portal homepage.
This simple process will enable you to run HCA Online within minutes, as long as your computer complies with the system's prerequisites. Depending on your IT infrastructure and policies, you may need to ask your IT department to install the Citrix client and allow access. Full details on connecting to the system are provided in the IMS Connectivity Guide - PDF (566KB).
IMS has been thoroughly tested for use with the IE9 web browser. If you experience problems using an earlier version of Internet Explorer, we recommend that you upgrade to IE9. We are currently testing the application with later versions of Internet Explorer. Firefox, Chrome, Opera and Safari may also work with this application, but, given the frequency of updates to these browsers, we have limited scope for testing the application with new versions as they become available. The application has not been tested for use on mobile devices.