Housing providers participating in the National Affordable Housing Programme for 2008-11 can bid for funding through the Investment Management System (IMS).
Full details on connecting to the system are provided in the IMS Connectivity Guide - PDF (566KB).
Any problems encountered when using the system should be logged with the HCA service desk on 01908 353604. The service desk is available from 8am to 6pm, Monday to Friday. The second-line IMS user support is available from 10am to 4pm, Monday to Friday, excluding Bank Holidays.
Please note that you will be automatically logged out from the IMS after 15 minutes of inactivity.
For general enquiries, advice and guidance on using the IMS please contact the investment officer at your HCA area office or read our IMS help page.
In order to access IMS, your organisation must first register to use the system. You can request a registration pack by calling 01908 353604.
If your organisation is already registered then please contact your security administrator to set you up on IMS. If you need to change your security administrator then please call 01908 353604 or alternatively you can download and complete the form below
This form is for Registered Providers of social housing (including former Registered Social Landlords) and Unregistered Bodies to add or update existing Security Administrators (NB – this does not include local authorities), local authorities who have been approved to bid for NAHP who wish add or update existing Security Administrators, and local authorities who want to have read only access.
NB: appropriate checks will be made to identify invalid applications.
The system is based on Citrix with a secure portal providing access. In order to connect to the system you will need to install the Citrix client on your computer, which can be downloaded and installed from the portal homepage.
This simple process will enable you to run HCA Online within minutes, as long as your computer complies with the system's prerequisites. Depending on your IT infrastructure and policies, you may need to ask your IT department to install the Citrix client and allow access. Full details on connecting to the system are provided in the IMS Connectivity Guide - PDF (566KB).