Help

Who should I contact?

Any questions about the data being entered in IMS or policy should be first directed to your Investment Officer at the relevant Homes and Communities Agency Regional Office.

Any other problem you have with accessing or using the system should be logged with the HCA service desk on 01908 353604

The Service desk is staffed between 08:00 and 18:00, Monday to Friday, excluding Bank Holidays.

When logging a call with the HCA service desk please provide the following information:

  • Contact Name
  • Contact telephone Number
  • Citrix & HC Online user IDs
  • Organisation Name & IMS Code
  • Brief description of the problem experienced, including bid, allocation, scheme or other reference numbers.

Submitting Bids in IMS

The following guides for Providers cover the submission of bids in the Investment Management System:

Claiming Grant in IMS

The folllowing guide for Providers cover the claiming og grants in the investment Management System:

IMS Workflow

IMS Workflow is a customisable feature which opens when you sign-in. It allows Providers and HCA staff to see information on approaching (and lapsed) scheme events relevant to them along with a list of potential actions for each event, which can then be accessed direct from the Workflow screen.

Forward Allocation Pool (FAP)

The Forward Allocation Pool facility has been introduced to enable providers and HCA regional investment teams to capture and track information in IMS on potential future schemes. Schemes entered via FAP can subsequently be transferred to become IMS Bids and can then be submitted as normal by the provider.

 

Other Guides

Some residual User Guides are available from the Housing Corporation website.These are scheduled to be updated and republished on this page.


Last updated: 3 June 2010

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